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Reflection Time & Return Policy

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to PICPOLE® with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@picpole.com. PICPOLE® will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.
 

Exchange product

Do you want to exchange your product? That's no problem at all. You can contact info@picpole.com for this. You do, however, bear the costs for returning the product.  
 

Wrong delivery address

Accidentally passed on an incorrect delivery address to PICPOLE®? Please contact us as soon as possible. We will then try to change the order for you.
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